Toward self-healing software.

Autonomous software operations are support and maintenance handled by a ladder of agents rather than a queue of tickets. A chat agent resolves customer issues, escalates unresolved defects to QA agents that reproduce and document them, and hands verified defects to development agents that draft the fix — with a human approving every change that ships.

Not fully, and we say so. The industry isn’t fully there yet, and neither is anyone who claims to be. Educated Guess Ventures is building the Self-Healing Support Ladder tier by tier on its own products, security-first, and taking a small number of pilot partners. That is why the page is framed as a destination rather than a delivered capability.

At the gate before anything ships. Agents resolve, reproduce, document, and draft — a human approves every change that reaches production. Human approval gates sit between tiers of the ladder by design, which is what keeps escalating autonomy from becoming escalating risk.

Start a conversation. Educated Guess Ventures is taking a small number of pilot partners as each tier of the Self-Healing Support Ladder is built on our own products first. Because the ladder is a roadmap rather than a finished product, pilots are scoped around the tiers that exist today rather than around a promised end state.